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Our Priority Is Your Success.

08/02/2019 11:11:08 In Our Blog

O2b Technologies #1 priority is Your success. That’s why our Global Support Services assures your success from Day One of using our support services. We provide proactive support to your digital transformation journey by providing you with a robust ERP software solution.

Over the years, valuable new features and functionality have been added to Odoo Open Source/enterprise applications at regular intervals. With the mature and feature-rich ERP software system it becomes so difficult to measure the value of the upgrades.

ERP acts as a support for an organization and implementing a new ERP system is always a major consideration. Sometimes even mature and installed ERP faces the challenge during supporting throughout its lifecycle. Most of the times organizations depend on the vendors for fixes, updates, and enhancements rather than the internal IT support. Also, they rely on other resources for other types of ERP support. Welcome to O2b Technologies – Our Odoo support system ensure that you get a timely resolution for all your problems related to Odoo ERP solution.

We have a dedicated support team available to help customers overcome mission-critical issues in time. Depending on the criticality of the issue, we have defined resolution times, based on which we ensure that your business is not hampered due to product issues and/or delay from the software support team. O2b technologies customization service methodologies seamlessly supports and complements efforts of yours. In other words, customized ERP services of ours are the best and it always fulfils the needs of our clients on-time.

At O2b Technologies, we provide our clients with the general methodology of the support levels. You can refer to support levels as “tiers.” There are basically 3 support tiers on the basis of the complexity of the issues. As we know that there is no such rule that an organization can only have 3 tiers but most of the time it can be divided into 3 parts. Moreover, O2b Technologies also offers 3 tier production support to our clients.

Tier 1: Helpdesk: Receive support requests, enter requests into the support tracking system, perform simple trouble-shooting, route support requests to Tier 2 support as appropriate.

Tier 2: Advanced Functional Support: Determine nature of support request; provide advanced functional support, route support requests to Tier 3 support as appropriate.

Tier 3: Advanced Technical Support: Determine the nature of support request and route to appropriate technical support area, provide advanced technical support

 

O2b Technologies has been deploying, upgrading and supporting Odoo systems. We know the complexity of supporting Odoo ERP instances. We have the skills and talent to take over any support activities. O2b Technologies currently functionally and technically supports multiple instances for major global organizations, providing multi-process support.

To know more visit our website and fill our contact us form.