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08/02/2019 11:18:41 In Our Blog

O2b Technologies has many years of experience Odoo ERP solution and services. With the great expertise, we provide various services for OpenERP/ODOO such as Implementation, development, customization, migration, training and Support. We offer Odoo support packages with several options. Usually, in Offshore service providers doesn't include all the services in support package, but, O2b Technologies have come up with a great initiative.

We provide OpenERP/ODOO Support Packages. One of our software package offers is hourly-based support, this means anyone who needs some customization or other services can pay only for number of hours we work for them, instead of paying for the entire project. Also, we have Odoo monthly support, quarterly support, half-yearly support and yearly support packs depending upon the client's needs.

Our Methodology

Control and support from a remote location

Remotely controlling and supporting is the best option for saving fees of onsite visits. We can manage your operations via the internet and remote server access.  The minimum remote support charge is 30 minutes. O2b Technologies is capable of providing remote control software for every organization from any location.

Time / Volume of Support

Our agreement and price structure is very attractive and affordable for small and mid-sized businesses and it is based on the average support requirement. We provide regular support to the businesses after implementation, but, important to realize, it can be seen that businesses need more support during the first 2 to 4 weeks of use. Further, they require less support as they get used to the software solutions and its functionalities.  O2b Technologies reserves the right to reduce or increase the rates of this agreement for subsequent agreements.

Unresolved Queries

All the queries from the customer or client cannot be resolved by a technician over text chat or voice. We have technical and functional experts such as developers and quality analysts who can resolve your complex issues and guide you with the other aspects of this system. O2b Technologies will keep the designated contact person updated as to the status of the open queries if the problem cannot be resolved while on the text chat or voice with the technician. 

For any further information about our support packs contact us.