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08/02/2019 11:17:32 In Our Blog

Odoo is an ERP (Enterprise Resource Planning) software, written in Python and uses PostgreSQL as database back-end. The Odoo community edition is a free and open source software which includes project management, manufacturing, accounting, billing and sales management, warehouse management, human resources and more. There are about 30 core modules and more than 3000 community modules. Odoo is a complex software, and deploying a number of modules, having huge data inside the database etc. could induce a slowdown but you don’t have to worry if you with us.

O2b Technologies offer end to end Odoo services, we provide odoo support which ensures your Odoo is running smoothly 24/7. Our team almost works 20 hours a day in shifts and can be reach immediately via skype or emails.

Our experienced team is able to react promptly without any further time. Regardless of the level of support you require, whether you need one dedicated expert or several—together with you we will define your individual requirements and provide you with exactly the support you need at all times. we ensure that users get maximum productivity from their use of Odoo. We will provide you proper guideline in Installation, Configuration, Customization.

Our Support Methodology

Remote Control and Support: This option is available to save fees pertaining to ONSITE VISITS. Many operations for the undersigned company can be performed remotely (as opposed to onsite at a client’s physical location) via the internet and a Remote server access, via VPN or remote client application.

Time / Volume of Support: This agreement and price structure is based on the AVERAGE requirement for support. We expect that during the first 2 to 4 weeks of use, the volume and length of support queries will be much greater than that in the following weeks and months.O2b Technologies reserves the right to reduce or increase the rates of this agreement for subsequent agreements.

Assignment of Designated Contacts: The person signing this contract should state the name of the person(s) who will be the designated contact(s) at the time this agreement is signed. The designated contact within the undersigned company or organization may be changed if necessary.

Unresolved Queries: Not all queries can be resolved while the technician is on the text chat or voice immediately. Some queries require testing and/or assistance from our programming department to resolve.O2b Technologies will keep the designated contact person updated as to the status of the open queries if the problem cannot be resolved while on the text chat or voice with the technician. All open queries will be worked on by O2b Technologies with the mentioned time frame commitment as on date.

For any further information about our support packs contact us.