Our Support Methodology

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Our Support Methodology

08/02/2019 11:12:21 In Our Blog

O2b Technologies is an expert in providing various services for ODOO which includes Support, Training, Migration, Offshore and Implementation. So, we have a wide range of lucrative offers to include all of them in our Support Package. In a normal scenario, support is different from Offshore, but we have come up with a great initiative which includes all services in support packages! We are also based in Montana for onshore Odoo support.

We provide ODOO Support Packs. This is the best option for customers who are in need for some customization and are interested in paying for just a few hours of customization instead of going for entire project costing.

Our Methodology

Remote Control and Support

This option is available to save fees pertaining to ONSITE VISITS. Many operations for the undersigned company can be performed remotely (as opposed to onsite at a client’s physical location) via the internet and a Remote server access, via VPN or remote client application. The minimum remote support charge is 2 hours. The undersigned company or organization is required to provide a remote control software as described above.

Hours of Operation

Our Support Department operating hours are available 24X7. Queries by Text message, voice calls or  mails may be placed to our Technical Desk.

Time / Volume of Support

This agreement and price structure is based on the AVERAGE requirement for support. We expect that during the first 2 to 4 weeks of use, the volume and length of support queries will be much greater than that in the following weeks and months. We reserve the right to reduce or increase the rates of this agreement for subsequent agreements.

Assignment of Designated Contacts

The person signing this contract should state the name of the person(s) who will be the designated contact(s) at the time this agreement is signed. The designated contact within the undersigned company or organization may be changed if necessary.

Unresolved Queries

Not all queries can be resolved while the technician is on the text chat or voice immediately. Some queries require testing and/or assistance from our programming department to resolve. We will keep the designated contact person updated as to the status of the open queries if the problem cannot be resolved while  on the text chat or voice with the technician. All open queries will be worked on by us with the mentioned time frame commitment as on date.

To know more about our Odoo Support Pack contact us, Buy them & Enjoy ODOOing..!